Daniel Staemmler

Things about eLearning, Educational Technology, and more…

European E-Communications household survey

The results of a special Eurobarometer survey conducted by TNS Opinion & Social between 17 November 2006 and 19 December 2006 to measure the attitude of European households and individuals towards fixed and mobile telephony, Internet access, TV broadcast services, bundled offers, 112 emergency call number, telephone directories, privacy and security. The survey covers the 27 EU Member States together with Candidate countries (Croatia and Turkey) and the Turkish Cypriot Community, with an average of 1.000 households interviewed per country.

Some of the key findings for the European Union are (taken from the E-Communications Household Survey):

  • On average, most European households have both fixed and mobile telephone access (EU27: 58%, EU25: 60%).
  • The level of use of mobile phones remains fairly stable (81% in EU27) while at the same time more and more households give up their fixed line.
  • For many households, the reason for keeping their fixed line is still the internet connection (22%).
  • The majority of European households (54% in EU27) have a computer, primarily a desktop computer (36%). 34% of EU27 households with internet access at home have a wifi router.
  • Most households access internet via an ADSL line (EU27: 53% of households with broadband access, EU25: 54%).
  • Over a quarter of households with internet access have suffered from significant problems caused by spam, viruses and spy ware. The main consequence appears to be a lowering in the functioning of the computer (40%) or even a breakdown (27%).
  • The use of service packages has increased slightly (EU27/EU25: 20%, +3 points), the most common combination being fixed telephony and internet access. Respondents are particularly satisfied with the fact that two services are invoiced at once and that the combined price is cheaper than that of two separate services.
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